Cambridge Service Alliance
| Created: | 2014-03-27 14:15 |
|---|---|
| Institution: | Department of Engineering |
| Editors' group: | Engineering Dept - CSA SMS collection managers |
| Description: | Find out about the latest service research outputs, industrial collaborations and projects from the University of Cambridge Institute for Manufacturing (IfM) and the Cambridge Service Alliance in this series of podcast briefings. The Cambridge Service Alliance is a unique global alliance between leading businesses and universities. It brings together the world's leading firms and academics, all of whom are devoted to delivering today the tools, education and insights needed for the complex service solutions of tomorrow. |
Media items
This collection contains 54 media items.
Media items
50 Great Service Innovations
50 views
Interview with Andy Neely about his presentation during the 'Future of Services in a Digital Age' Conference.
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Fri 10 Apr 2015
A Capability-Based View of Services
44 views
Ornella Benedetting discussed the research behing the paper: “A Capability-Based View of Service Transitions”. The study set out to look at 138 companies in the aerospace and...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Thu 21 May 2015
Business Models for the Electric Vehicle car market
60 views
How a business model can shape Company success in new developing EV car markets
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Thu 9 Apr 2015
Cambridge Service Alliance - Service lessons from software industry
28 views
Professor Michael Cusumano of the MIT Sloan School of Management on why traditional product-based manufacturers should be looking at the software industry as an example of the...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Fri 27 Jun 2014
Challenges surrounding the provision of total service solutions - Podcast Interview with Professor Arnoud De Meyer
34 views
The world of services is growing and with this expansion services are becoming more complex. Firms now seek to offer total service solutions to help meet customers' increasingly...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Fri 27 Jun 2014
Christoph Mueller, Emirates Group - The Digital Transformation of the Emirates Group
27 views
Christoph Mueller, EVP, Chief Digital & Innovation Officer, Emirates Group, was a keynote speaker at Service Week 2017 - Bridging to New Service Technology, where he spoke about...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Wed 18 Oct 2017
Creating Value Through Customer Services Conference - ABB - Internet of Things, Services and People, Enabling Next...
64 views
Conversation with Christopher Ganz, Group Service R&D Manager, ABB about his keynote presentation during the Cambridge Service Alliance Industry Day Conference, at Cambridge...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Tue 13 Oct 2015
Creating Value Through Customer Services Conference - Rolls-Royce - Better Services for a Changing World
109 views
Conversation with Tom Palmer, Director of Services, Rolls-Royce plc, about his keynote presentation during the Cambridge Service Alliance Industry Day Conference, at Cambridge...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Tue 13 Oct 2015
Creating Value Through Customer Services Conference - Zoetis - Creating Value and an Enriched Customer Experience with...
48 views
Conversation with Alejandro Bernal, EVP and Group President Strategy, Commercial and Business Development, Zoetis, about his keynote presentation during the Cambridge Service...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Tue 13 Oct 2015
Creating Value Through Customer Services Industry Conference - Alliance researchers views
60 views
Conversation with researchers - Mohamed Zaki, Florian Urmetzer and Veronica Martinez, from the Cambridge Service Alliance Industry Day Conference, at Cambridge Service Week 2015 -...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Tue 13 Oct 2015
Creating Value Through Customer Services Industry Conference - Professor Neely Comments
73 views
Conversation with Professor Andy Neely about this year's Industry Conference - commenting on the keynote presentations during the Cambridge Service Alliance Industry Day...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Tue 13 Oct 2015
Creating Value Through Customer Services Industry Conference - Summary of Keynotes
108 views
Summary Podcast from the Cambridge Service Alliance Industry Day Conference, at Cambridge Service Week 2015 - 'Creating Value Through Customer Services: in a world of data enabled...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Tue 13 Oct 2015
Critical incidents in complex service contracts: Safety challenges and means of prevention
85 views
Detail matters when it comes to ensuring safety in contracted out services provided by manufacturing firms. Chara Makri, a PHD student at the Cambridge Service Alliance talks...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Wed 9 Nov 2016
Customer experience as a key driver of value
31 views
Interview with Professor Chris Voss, London Business School, as he explains his recent research, which looked at how to design Customer Experience
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Sun 29 Jun 2014
Data and Analytics - Data-Driven Business Models
80 views
Mohamed talks about his recent research into 'Data and Analytics - Data–Driven Business Models: A Blueprint for Innovation', and discusses the integrated framework that could help...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Thu 9 Apr 2015
Digital Content Creation in the Entertainment Industry and the Always on Generation
20 views
Interview with Ed Bainbridge during the 'Future of Services in a Digital Age' Conference.
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Fri 10 Apr 2015
Dr Mohamed Zaki - Deputy Directory - Cambridge Service Alliance
48 views
In a new podcast from the Cambridge Service Alliance, Dr Mohamed Zaki, talks about his new role as Deputy Director, of the Cambridge Service Alliance, University of Cambridge. Dr...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Thu 20 Jul 2017
Dr Mohamed Zaki at Service Week 2017
35 views
Dr Mohamed Zaki, Deputy Director of the Cambridge Service Alliance, was a Keynote Speaker at Service Week 2017. Mohame spoke about his recent research on how machine learning can...
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Wed 18 Oct 2017
Dr Veronica Martinez talks about Platforms and Front Line Staff Servitization Research
27 views
Dr Veronica Martinez talks about Platforms and Front Line Staff Servitization Research
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Mon 15 Aug 2016
Engineering Services: Unpacking Value Exchange
80 views
Podcast interview with Dr Florian Urmetzer on recent paper “Engineering Services: Unpacking Value Exchange” – by Florian Urmetzer, Andy Neely and Veronica Martinez.
Collection: Cambridge Service Alliance
Institution: Department of Engineering
Created: Thu 12 May 2016